29 June 2020

Welcome Back!

Reopening of Burton Constable Hall & Grounds

It gives us great pleasure, after ongoing and recent government guidance, to announce that we will be reopening our Hall and other facilities on Saturday 4th July.  

Please, take the time to read the following information carefully, to enable you to fully appreciate and understand our offerings, visitor policies and procedures,ahead of visiting us. 

It’s also worth noting that regulations and procedures are subject to change at a moment's notice. Therefore, make sure you check our digital channels for the latest information before visiting. 

Re-opening Dates & Times 

  • Grounds & Stables: Open Daily - 10am- 5pm

  • Hall, Grounds & Stables: 4th July onward - Tue-Sun - 1pm-4pm

Continuous assessments will be carried out regarding our facilities and offerings in accordance with Government guidelines. 

Pre-Booking Tickets

To better manage the capacity and flow of visitors, as well as for test and trace purposes, we are still requesting that you pre-book your tickets in advance via our online booking system. Slots will be available for the day of your visit and booking a ticket will guarantee your place.  

  • How do you book a ticket in advance? 

All visitors should pre-book tickets in advance, including members and pass holders.The easiest way to book your ticket is to head straight to our online ticketing system by following this link and then completing the steps below. 

Alternatively, you can access our website through a variety of mediums. If you are on a mobile or tablet device, once you arrive on the Home page, beneath the banner image you will see the tab ‘Book Tickets’ click this and follow the steps below. If you’re on a desktop computer, the ‘Book Tickets’ tab is in the top right-hand corner. 

  1. Click & select ‘Admissions’

  2. Choose & add your tickets

  3. Click ‘Select Your Session’

  4. Choose your preferred date

  5. Select ‘Checkout’, once satisfied

  6. Review your selection & login (if you already have an account)

  7. Checkout & complete your details

  8. Hit ‘Next’ & fill out your payment method

  9. Complete your order & check your email for confirmation 

  • How do you redeem your ticket?  

After completing your booking, you will be emailed a confirmation. You can either print this off at home and bring it with you or, for additional safety, you can display it on your phone or digital device. Please present this when you arrive at the ticket desk. 

To make it a contactless experience, we will not be issuing physical tickets but you may be asked for your receipt or proof of purchase email by other members of staff during your visit. 

Entering & Exiting 

  • Arrival 

You may arrive at your leisure. We ask you to be patient, if you arrive at a particularly busy time.

Upon arrival you should head up the Main Entrance, as usual, and follow the road around  beyond the Stable Block where you will find our free customer parking. 

Directly opposite the car park you will see the Main Entrance. You will notice a roped off area which dictates the direction of the queue. Please, join the back of the queue and adhere to the system in place and maintain social distancing at all times. 

When you arrive at the glass door entrance, we urge you to take advantage of the sanitiser station we’ve put in place, before entering. 

After entering you will see two ticket desks with members of our team present, protected and ready to serve you. The second ticket desk will be predominantly used for membership subscriptions, renewals and to ease any traffic.

Once inside the Grounds, if at any point you wish to re-enter, you should do so via the Doggy Dining entrance and once again sanitise your hands before doing so. 

  • Departure

As long as you have pre-booked your ticket and paid in advance, you can remain on the premises until we close. 

To avoid congestion and any crossover, we are asking that you leave our premises via the exit gates situated outside Stables Kitchen. The exit path will take you beyond the front entrance through which you arrive and back across to the car park. Please, ensure you leave via the exit drive. Do not head back the way you entered. 

Facilities

Understandably, our facilities and offerings may be limited but every measure we have put in place is to ensure we are following current Government guidelines. The safety of both our staff and visitors is paramount and aspects may be subject to change at short notice. 

  • What will be open? 

Whilst our Grounds have been open since June 17th, welcoming you back into our wide open spaces, we are now in a position to open some of our other attractions. 

Risk assessments and procedures have been put in place granting us the Covid-19 industry standard 'We're Good To Go' mark, in partnership with The National Tourist Organisations of Great Britain and Northern Ireland. 

  • Hall

Our Hall will be open to the public between 1-4pm, allowing you or your small group to explore the many rooms crammed with decorative art, furniture and items of historical interest.

There's plenty to absorb and we will have House Guides on hand to answer any queries and to keep people moving through at a reasonable pace (should we be extremely busy). 

  • Stables

Constable Moby will be back open in the Great Barn but please allow for social distancing and queue outside, if needs be. You will also be able to visit our Stables and Tack Room to get a feel for stable life, the Blacksmith's and you can admire the latest art exhibition in the Carriage House!

  • Orangery

The Orangery will be open but please respect social distancing in this confined space. 

  •  Parkland & Gardens

We’re fortunate to have vast wide open spaces for you to enjoy fresh air, exercise and nature without being overly concerned about mass crowds - there’s plenty to explore!

Make the most of the stunning scenery and tranquil environments by setting-up for a picnic on one of our lawns or at one of our dedicated picnic tables. Feel free to access the outdoor play areas too.

If you do choose to picnic, please be responsible to either take away your own litter or use the bins provided on site. 

  • Walks & Trails 

You will be able to make the most of some of our Walks & Trails with only the Lakeside Walk and 5k route being inaccessible and the Winter Walk being out of season.

The Wildlife Sculpture and Parkland Waymarker Trails are great to participate in as a family, allowing you to explore some of the most popular parts of our parkland. The open sections of the Woodland Walk invite you to take in some of our finest nature and wildlife. Alternatively, you can enjoy a stroll around the East Park with the sheep and lambs via the wildlife pond and towards the alpacas. 

Maps and information regarding these walks are available for your collection at the ticket desk. 

  • Stables Kitchen

Stables Kitchen will be in full operation with alternative menus but will remain cashless. Their take-away service will still be an option, despite both indoor and outdoor seating being reintroduced.

We ask that only one member of your party queues for food. We will have a separate queuing system that flows into our Riding School, enabling further social distancing by rerouting traffic into an alternate space. 

As a takeaway service, we ask that once you have received your order, you consume it in an area away from the immediate premises, to prevent any congestion. 

In addition to the kitchen take-away service, there may also be an opportunity to grab snacks and refreshments from Stables Kitchen’s ‘Nomad’ catering van situated within our Grounds. Again, helping to reduce queues and encouraging social distancing measures. 

All of our catering outlet offerings will be continuously reviewed and monitored in accordance with and alongside further government guidance. 

  • Gift Shop

Our Gift Shop will be open. Should you wish to make a purchase, please notify a member of staff for assistance. 

  • Toilets 

Our toilet facilities will remain open for our visitors. Situated within the South Stable Block courtyard, we would ask that you access them via the North Stable Block entrance (unless disabled) and adhere to the queuing systems in place. Our toilets will be regularly supervised to maintain sanitation and cleanliness.On top of this, we have installed AIRsterile systems to further combat infections and reduce contamination risks within our toilet facility. 

  • Are dogs allowed? 

Of course, your dogs are still welcome to join in the fun and explore as long as they remain on a lead and you continue to be responsible for their mess. Unfortunately, at the moment, our doggy Dining area will be used as an additional filtration area from the outside back indoors, should anybody need to. 

Burton Constable Covid 19 Measures

Behind closed doors the entire team here have been readying for your return. Policies, systems and risk assessments have been reviewed and adapted coinciding with the latest governmental guidelines available to us. 

By working closely with other organisations such as Historic Houses and Yorkshire's Great Houses, Castles & Gardens, we have been able to gain an insight to the successes of other organisations similar to ours and implement systems that work for our own establishment.  

We have also been granted the 'We're Good To Go' kitemark in recognition that our business has followed Government and industry Covid-19 guidelines. 

  • Staff Training

Non Furloughed staff that have remained present on site have been the driving factor behind the new systems and measurements we have now put in place. Since then, Furloughed staff have been invited back in to access this new knowledge and undergone additional training to bring them fully up to speed. 

Moreover, we have implemented new cleaning schedules for our facilities team, to maintain cleanliness especially at prominent touch-point places. 

Our staff will have a presence across the site to make you feel welcome and reassure you of any concerns you may have - please, do not hesitate to speak to a member of our team should you need to. 

  • PPE

Our PPE preparation has seen the installation of countertop screens, individual hand sanitisers for each staff member to be carried at all times and used frequently. Additional sanitister stations have also been installed at key points throughout the visitor journey which we advise you to use. 

  • Signage

We’ve further increased our signage and communications throughout our premises,  to help reinforce and politely remind our visitors of the new systems and regulations in place. 

  • Social Distancing

Be it through additional signage instructions or visual indicators and markers, one-way systems or new queuing points, we have tried to make it clear the importance of social distancing so everyone concerned can have an enjoyable and safe experience whilst on our site.


A personal message

Thank you, for taking the time to read through this and fully digest all of the information provided. Your experience and safety is paramount to us, so hopefully we’ve gone some way to reassuring you that you can come and visit us should you choose to. 

We hope you can appreciate our current stance and we hope that if you choose to visit, you respect the new systems in place. 

We look forward to seeing you all soon. 

Meanwhile, if you have any further questions or would like additional information please contact us via the channels below. 





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Did you know?
Afternoon tea was created by the Duchess of Bedford in the late 18th century. She invited friends to join her for an afternoon meal of small cakes, bread and butter sandwiches, sweets and, of course, tea. The practice was so popular that it was quickly adopted by other social hostesses 

The Burton Constable Whale is featured in Herman Melville's famous novel Moby Dick. 

Today the Burton Constable Whale is nicknamed 'Constable Moby'

Over 80 different species of birds have been spotted at Burton Constable, from the smallest British bird, the Goldcrest, to large birds of prey such as Buzzards and Barn Owls
heritage lottery fund natural england art fund Trip Advisor welcome to Yorkshire Historic Houses Association